Charter-a Reviews

208  Excellent
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fantastic Service

Fantastic Service. Mark and his team could not have done more for us, competitively priced while delivering a 6 star service. we have been using Charter-a for a number of years and everything has surpassed our expectations.

Date of experience: 16 February 2024


Rated 5 out of 5 stars

Excellent

You expect good service with private jets, Charter-a exceeded those expectations.

Impeccable communication, excellent service sensible pricing, and reassuringly professional.

Date of experience: 23 February 2024


Rated 5 out of 5 stars

Madeira move with 5 cats

We were first attracted to Charter A after speaking to Mark. The interest that he gave regarding us travelling with our 5 cats was second to none. Mark arranged everything for us keeping us in the loop at every point. He then pulled out all the stops to remedy any customs issues / queries. His team have excellent experience & knowledge, we couldn’t have asked for a better team to make sure we all arrived safe & sound. We would highly recommend Charter A as a company & would definitely fly with them again.

Date of experience: 24 October 2022


Rated 5 out of 5 stars

Great experience

Thanks to Martin Benetar and the team at Charter-a Ltd we have one of the smoothest flights we have experienced. Well planned and with great attention to detail.

Based on the companies we have used before, Charter-a Ltd are in a league of their own.

Date of experience: 27 October 2023


Rated 5 out of 5 stars

First class service

The service from Martin was excellent from start to finish. We had 2 dogs we were bringing with us and were concerned about the paperwork but we needn't have been as everything was dealt with efficiently via e-mail.

Would not hesitate to recommend Charter-A to anyone looking for friendly and efficient service.

Date of experience: 28 August 2023


Rated 5 out of 5 stars

Always a great experience

Always a great experience with Charter-A from start to finish. Excellent communication from Martin (at all times of the day or night!). Superb pilots (particularly in bumpy conditions) and even on a two and a half hour flight there's champagne and sandwiches to enjoy! The ease at the airports alone makes it worth it - no more getting to the airport 2-3 hours prior to your flight, no more queues through security or passport control, no more jostling for space in overhead lockers! Everything goes like clockwork - on time and hassle free. We won't be travelling commercial any time soon!

Date of experience: 07 July 2021


Rated 5 out of 5 stars

Excellent service from Mark at Charter-A!

We had such an amazing experience with Charter-A and Mark, who pulled out all the stops to organise a VERY last minute trip to Cornwall for us and our little dog, Rosie! Our flight was first class. Everything ran seamlessly with Mark also arranging car transport to our destination to ensure we had a memorable day. Wonderfully arranged, we would not hesitate to fly with Mark and his team again.

Date of experience: 06 September 2020


Rated 5 out of 5 stars

Highly recommended.

They're just really, really good at their job. Supremely professional, relaxed, friendly and helpful.

We flew to Bern in 2014 for a skiing trip and my daughter and eldest son had an accident on the last day (fractured tibia and airlift etc) - Mark put us on a much larger jet home at no extra cost. Incredibly thoughtful.

They're just a terrific company to deal with. Cannot recommend Charter-A highly enough.

Date of experience: 01 February 2016


Rated 5 out of 5 stars

Top flight air charter organisation

I've been using Charter-A for over five years. They are way more than an aircraft charter company. They arrange everything, pay great attention to detail, and if necessary can pull things together at very short notice. On one occasion, a Sunday, the limo was at the door one hour after my call and the plane was waiting on the tarmac. Charter-A clearly has a very large network of aircraft and ancillary services to call on, together with a compendious working knowledge of airport set-ups. They're always highly professional but at the same time they feel almost part of the family.

Date of experience: 30 March 2020


Rated 5 out of 5 stars

Amazing company

This amazing company did everything they could to make our journey easy and comfortable . We were travelling to our new home in England from Madeira we our cats and dogs.
Mark who organised everything went out of his way to help make this a once in a lifetime day.
I would recommend this company without hesitation to anyone who requires a professional , friendly and helpful service .

Date of experience: 21 September 2021


Rated 5 out of 5 stars

HAPPY CLIENTS

Charter A arranged a couple of flights during very awkward times for clients of ours and in my clients own words after the first flight - 'Step 1 completed & in some style, thank you very much indeed.' All the extra Covid 19 admin was handled easily & expertly by Charter A without hiccups, again from client 'flight & whole process very smooth, thank you.' I need not add more.

Date of experience: 30 July 2020


Rated 5 out of 5 stars

Mark at Charter-A helped pull the whole…

Mark at Charter-A helped pull the whole day together for celebrating my 50th birthday from booking the private jet, restaurant and car for the day. while touring Jersey. Flying from Farnborough was a true relaxing experience. The catering on board our jet was a nice surprise- great pastries in the morning and the deepest filled sandwiches we've ever tasting on our return journey plus huge platters of fresh fruits and berries. Plus of course champagne and drinks. I can fully recommend Charter-A if you fancy putting together a unique experience.

Date of experience: 24 July 2018


Rated 4 out of 5 stars

Very positive experience with charter-A

Very professional outfit. Only wrinkle we had was the "weight" on our return leg, where we had to leave a suitcase and a couple of bags behind. Safety first, of course, but this eventuality could have been flagged as part of the experience.
Flight director was extremely proactive and efficient, liaising even with our holiday company on transfers which was above and beyond.
Thoroughly recommend Charter A.

Date of experience: 03 March 2020


Rated 4 out of 5 stars

Ipswich Kesgrave Hall Hotel to Beccles Aerodrome

4 of us for the experience and convenience. Very high hopes, satisfied in the main. Brilliant organisation from the start with excellent communications with Martin. The helicopter was superb, along with Chris the pilot. Chris arrived at the helipad and destination bang on time and his customer care was outstanding, Clearly an experienced and accomplished pilot in all respects. Only 4 stars instead of 5 because my wife had great trouble climbing in and out as the short ladder which was ordered wasn't there.We would choose Charter A again!

Date of experience: 26 February 2022


Rated 5 out of 5 stars

We had 2 terrific flights from…

We had 2 terrific flights from Blackbushe to a country house hotel near Winchester and a return flight 2 days later. The outward bound flight also included a flight over our house to see it from the air. Luckily the weather was perfect and we had great views. The helicopter was well presented and the pilots were friendly and polite. Everything was on-time and went smoothly. A truly great experience for a special occasion celebration.

Date of experience: 18 June 2018


Rated 5 out of 5 stars

This really was a 5 Star result.

This really was a 5 Star result.
In the most difficult circumstances Mark and his team got us home to Mallorca and in real style.
With not the most clear Spanish regulations on General Aviation flights into Mallorca during the Covid-19 lockdown Mark never gave up and helped us negotiate all the hurdles to a successful trip home.
All the arrangements for the journey went like clockwork and everyone on the ground and in the air were friendly and efficient.
Thank you.

Date of experience: 19 May 2020


Rated 5 out of 5 stars

Smooth and friendly service

Mark and Martin were our main contacts at Charter-A and were very prompt and friendly to enable us to organise a last minute flight. The day went extremely smoothly, timings were spot on and the captain went above and beyond, organising taxis at the other end. We cannot fault the service they provide, and will definitely contact them as a first point of contact when booking travel in the future.

Date of experience: 09 October 2019


Rated 5 out of 5 stars

If anyone is looking for 1st class…

If anyone is looking for 1st class experience when hiring a private charter helicopter journey with a large dollop of personal touch look no further than Mark and his team at Charter-A.

A big thank you to Michael, our wonderful pilot, for making the flight seamless especially that my husband was little nervous getting up in the air.

The boys went above and beyond the call of duty to ensure that my special day got off to a superb start. THANK YOU so much for a wonderful experience that will stay with us for years to come!

Date of experience: 11 December 2020


Rated 5 out of 5 stars

Huge Thank You

During an exceptionally difficult time, Mark and Martin were both impeccably professional and made us feel assured that we were in safe hands.
Because of their help we were able to complete a project in Jersey during the COVID-19 lockdown. Our team were able to travel safely and complete the project on time.
This would not of been possible without their help
A huge thank you to you both

Date of experience: 12 June 2020


Rated 5 out of 5 stars

A difficult day made easy

We needed to get to Cornwall and back in a day and couldn't risk the traffic. The team at Charter-a quickly gave us a competitive quote and made all of the arrangements easy. They kept in touch and took care of everything, including a car at the other end. We were airborne in minutes of arriving at the airport and were transferred to our waiting car immediately at the other end. No queues, no waiting all day. The booking, ground staff and pilots were all professional ans polite. Couldnt have been better!

Date of experience: 04 June 2015